Postage and packing is free for UK mainland orders over £60 value. For UK orders under £60, and for all orders to Europe and the Rest of the World, shipping charges apply calculated by the weight of the item, its volumetric weight and other factors. We offer worldwide shipping. However, you will need to create an account with your country/address details to see the shipping rate to your country. Note that additional taxes, duties and charges may apply to (VAT free) sales when they arrive at destination. THESE CAN BE DISPROPORTIONATE so please think carefully before ordering as shipping cannot be refunded if deliveries are refused or returned.

We use tracked and signed-for services to ensure your order arrives safely, partnering with trusted carriers like DHL and Royal Mail for smaller deliveries.

We aim to dispatch your order as quickly as possible:

• UK orders placed before 11am are typically dispatched same day, with delivery often within 1–2 working days.

• For European orders, please allow up to 14 days.

• For Rest of World orders, please allow up to 21 days.

Please ensure your shipping address is correct, as we cannot accept responsibility for deliveries to an incorrect address.

Proof of delivery does not require a signature post-Covid, merely a pin drop and photographic evidence showing delivery to a 'safe place' at the correct location; leaving items unattended in location deemed safe by the courier, or with neighbours, is classed as acceptable by the courier.

If your item arrives damaged, please accept the package and notify us immediately, including photos of the damage and packaging.

Once an order is placed, we begin processing it right away and may not be able to cancel it. Cancellations are only accepted in exceptional circumstances and may incur a small cancellation fee. Please double-check your order details before completing your purchase.

If you're not completely satisfied, you can return your product within 14 days for a replacement or refund (excluding original and return postage). All returns must be sent back tracked/signed-for. If only part of the order is returned, discounts or free shipping may be adjusted accordingly.

Overseas orders cannot be returned or refused due to import duties or taxes levied by the destination customs authority; the goods have been sent tax free and additional costs charged by customs and the shipper in relation to customs charges are beyond our control. If goods are refused and returned to us, the original and subsequent shipping costs cannot be reclaimed if a refund is sought.