We make Supernatural products without any artificial colouring and fragrances, in order to maximise the performance of the core ingredients.

It's a bit like a Porsche 911 RS with the radio and air conditioning removed. If you take out the unnecessary components, the remaining useful ingredients can work harder.

No, whilst our signature Supernatural wax is substantially natural and we offer concentrated shampoos to cut down on packaging waste, we cannot claim that our products are 100% natural. Our aim is ultimate performance in the realm of car care products, whilst being considerate of nature and taking our environmental responsibilities seriously (recyclable packaging etc).

All natural wool wash mitts will be prone to moulting and rotting by nature. Please choose a synthetic alternative like our Supernatural Wash Glove if you are not aware that these mitts are effectively wear items with a longevity of 3 months to 3 years. Never store your mitt in a plastic bag or let it stand in water. It is best to simply allow it to dry naturally after use, then reuse it before it gets completely dry again (say, within a two week period). If it has become dry, do not force your hand into it; let it soak for 5 mins until it is supple. If your wash mitt becomes too dirty or matted, you can rinse it in our wash mitt detergent and detangle it gently using a pet hair comb.

Our products generally have a shelf life of 2 years or more. To keep them in optimal condition, store them in a cool, dry place with the lid tightly sealed, away from extreme temperatures. Never allow them to freeze, and keep them out of reach of children and pets for safety reasons.

Unfortunately, due to the difficulties of pouring waxes in a timely fashion and refurbishing wooden containers, we have had to stop offering a refill service for Supernatural Iroko and Walnut waxes. We are proud to have been able to offer this bespoke service for over a decade.

Always read the instructions if you can't get on with a product. Performance issues can sometimes be due to unrealistic expectations or incompatibility with a particular finish in unusual circumstances. If you need help or simply can't get on with a product, get in touch using our contact form and we'll try and assist. There may be another product more suited to what you're trying to do.