FAQ

What make Supernatural products different to other car care products on the market?

We make Supernatural products without any artificial colouring and fragrances, in order to maximise the performance of the core ingredients. It's a bit like a Porsche 911 RS with the radio and air conditioning removed. If you take out the unnecessary components, the remaining useful ingredients can work harder.

Are Supernatural products 100% natural?

No, whilst our signature Supernatural wax is substantially natural and we offer concentrated shampoos to cut down on packaging waste, we cannot claim that our products are 100% natural. Our aim is ultimate performance in the realm of car care products, whilst being considerate of nature and taking our environmental responsibilities seriously (recyclable packaging etc).

How do I look after my natural wool Yeti or Wookie wash mitt?

All natural wool wash mitts will be prone to moulting and rotting by nature. Please choose a synthetic alternative like our Supernatural Wash Sponge if you are not aware that these mitts are effectively wear items with a longevity of 3 months to 3 years. Never store your mitt in a plastic bag or let it stand in water. It is best to simply allow it to dry naturally after use, then reuse it before it gets completely dry again (say, within a two week period). If it has become dry, do not force your hand into it; let it soak for 5 mins until it is supple. If your wash mitt becomes too dirty or matted, you can rinse it in our wash mitt detergent and detangle it gently using a pet hair comb.

I have killed my wash mitt, what are my options?

If you have purchased the wash mitt within 90 days and have looked after it according to fair usage instructions, we will either replace it, refund you or offer you a synthetic alternative (UK customers only). Note that you should inspect your wash mitt upon initial receipt and use for loose stitching. If it is in good condition initially, it cannot be a warranty issue if it fails later - it is an improper usage or storage issue. If it fails after 90 days, we suggest it is replaced with a synthetic mitt of wash sponge, but sadly we cannot offer a remedy ourselves.
 

How do I get my Supernatural Wooden Jar refilled?

Supernatural Wooden Jars (Iroko or Walnut) can be sent back to us for refilling with wax for the cost of a 200ml Supernatural Jar (you get 250ml of wax in a refill).

The price includes an inside plaque to the jar if it is lacking one, plus return carriage worldwide. If sending a wooden jar to us, please contact us in the first instance to say it is being sent, then send it with your name, email, telephone number and daytime delivery address inside the jar, to Dodo Juice SN Refill, Unit 31 Golds Business Park, Jenkins Drive, Elsenham, Essex CM22 6JX, UK. DO NOT insure the wooden jar or place a higher value on the package than £20. We will not accept any customs charges. However, please send it by a tracked or recorded service as we can only fill wooden jars that we receive. We will generally fill jars within 2-4 weeks from receiving them, then please allow 2-31 days for return carriage, depending on where you are in the world. This means that the refill process may take as long as two months.